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How can I place an online order?
Topic: Online Orders

You can place an online order via our App or website. Simply click the “skin shop” section and this will display all available products to purchase.

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How long does delivery take?
Topic: Online Orders

We endeavour to deliver your order within 5-7 working days.

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I have not received my order, what should I do?
Topic: Online Orders

If you have not received your order after 7 working days, please feel free to contact us directly. From here we can investigate your order status promptly.

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I have received the wrong product, what should I do?
Topic: Online Orders

In the unlikely event you receive the wrong product, you can call into your nearest clinic to exchange the product for the correct one.

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Can I use my loyalty credit towards an online purchase?
Topic: Online Orders

Yes, your loyalty credit will automatically be deducted from the total of your online purchase.

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