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How do I register my account?
Topic: Registration & Your Online Account

On therapieclinic.com: Scroll to the top of the page and you will see the My Bookings section in the top right beside a flag (if this flag doesn’t reflect the region you wish to register in, you can click it to switch region).

When you select My Bookings, you will be brought to the login/registration page.

Select Register and follow the steps to setup your account (if you have an existing in clinic account with us, make sure to use the same details when registering online to link up your file and view your bookings).

On the Therapie Clinic App: Select the Profile icon at the bottom right of the screen. There will be a flag in the top left corner of the profile page, if this flag doesn’t reflect the region you wish to register in, you can click it to switch region.

Select Register and follow the steps to setup your account (if you have an existing in clinic account with us, make sure to use the same details when registering online to link up your file and view your bookings).

 

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How do I change my password?
Topic: Registration & Your Online Account

On therapieclinic.com: Scroll to the top of the page and you will see the My Bookings section in the top right beside a flag (if this flag doesn’t reflect the region you wish to register in, you can click it to switch region).

When you select My Bookings, you will be brought to the login page. Select “Forgot Password” and enter the email address you registered your account with.

You will be taken to a new page and receive an email with a verification code. Input the code and a new password, then select “set new password”.

On the Therapie Clinic App: Select the Profile icon at the bottom right of the screen. There will be a flag in the top left corner of the profile page, if this flag doesn’t reflect the region you wish to register in, you can click it to switch region.

Select “Forgot Password” and enter the email address you registered your account with.

You will be taken to a new page and receive an email with a verification code. Input the code and a new password, then select “set new password”.

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I am not receiving the reset password link, what can I do?
Topic: Registration & Your Online Account

First confirm you are in the correct region by checking the flag at the top right of the page on therapieclinic.com or the top left of the profile screen on the Therapie Clinic App.

If you are in the correct region and still not receiving the reset password code, try to register your details, you may not have an online account yet.

If you cannot re register, contact hello@therapieclinic.com with your mobile number and email address you are trying to login to. A member of the team will assist you from there.

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How does the Refer a Friend scheme work?
Topic: Registration & Your Online Account

Our amazing Refer a Friend scheme rewards you for referring your friends to Therapie Clinic.

Follow the steps below to avail of £/€50 FREE bonus loyalty credit.

On therapieclinic.com

The existing client must:

  1. Login to your account
  2. Select “Refer a friend and earn €/£50” beside my account at the top of the page
  3. Choose to either copy the link, share on whatsapp or share via email and send to your friend

The new client must:

  1. Click the link they’ve received and register for an account
  2. Make a minimum first spend of £/€225

On the Therapie Clinic App

The existing client must:

  1. Login to your account
  2. Select the Home page at the bottom left of the screen and click “Refer a Friend”
  3. Choose to either copy the link, share on whatsapp or share via email and send to your friend

The new client must:

  1. Click the link they’ve received and register for an account
  2. Make a minimum first spend of £/€200

The existing client must be the one to share the link and the new client must register online before making a minimum first spend of £/€200 to be awarded the bonus loyalty credit.

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Can I change my course or treatment from ROI to UK and vice versa?
Topic: Registration & Your Online Account

You can do a once off transfer of your course or treatment to/from ROI or UK.

To do this, you will need to register your account on the region you with to transfer to and then email hello@therapieclinic.com to request the transfer. Please allow up to 72 business hours for the transfer to be completed.

To note: Transfers can only be done once, and you cannot receive treatment concurrently in both regions from the same course.

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How can I check my loyalty credit balance?
Topic: Registration & Your Online Account

On therapieclinic.com

Click My Bookings and select My Details from the dropdown. Your loyalty credit will show beside Refer a Friend.

On the Therapie Clinic App

On the Home page, your loyalty credit will show just under your name. On the Profile page, your loyalty credit will show beside Refer a Friend.

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Why are my remaining sessions not showing on the App?
Topic: Registration & Your Online Account

If you cannot see your remaining sessions on the Treatments tab of your profile, we may need to update your account.

Please email hello@therapieclinic.com and a member of the team will assist you.

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