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POLICY & PROCEDURE

Special Offer Terms & Conditions
Use of Website
Payment Methods
Gift / Voucher Cards
Cancellation Policy
Promotions, Discounts and Flash Sale Campaigns
Before and After Campaigns
Laser Hair Removal Packages
Cosmetic Injections T&Cs
Refer A Friend
Thérapie Clinic Loyalty Programme
Refund Policy
Payment Methods
Client Guide
HCP Treatment Pre-Care and After-Care
Complaints Procedure (Scotland)

Special Offer Terms & Conditions

All offers are subject to availability and are for a limited time only.

No Refunds on Discounted Items: All purchases of discounted items are final and non-refundable. We do not offer any refund, return, or exchange for products purchased at a discounted price. By proceeding with the purchase of discounted items, you acknowledge and agree to this no-refund policy.

Availability of Stock: We make every effort to maintain accurate and up-to-date stock information. However, we cannot guarantee the availability of any specific item. The availability of products is subject to change without prior notice. If an item you ordered is out of stock or unavailable for any reason, we will notify you as soon as possible and provide alternatives or issue a refund for the unavailable item.

 

Anti-Wrinkle Treatments: 3 For 2 offer applicable to selected areas of Anti-Wrinkle Treatments only. Buy 2 areas and get the 3rd area free. Limited time only.  £50 Off New Client offer is valid for new anti-wrinkle or dermal filler treatment customers only. Please quote offer in clinic to avail.   £50 Off SMS offer is only valid for anti-wrinkle treatment customers who have received the offer sms directly from Thérapie Clinic. Please show offer sms in clinic to avail

 

T&Cs: 3 For 2 offer applicable to selected areas of Anti-Wrinkle Treatments only. Buy 2 areas and get the 3rd area free. £50 Off New Client offer is valid for new anti-wrinkle treatment customers only. Please quote offer in clinic to avail. 

*New client offer available to new & existing customers who have not had an AWI treatment with Thérapie Clinic. Applies to selected areas only.

Offers shown online are guaranteed for online sales only. Offers in clinics may vary.

Terms & Conditions

On this website, the terms ‘us’, ‘we’ and ‘our’ refer to, ‘Valterous Limited’, ‘Hazel Ash Limited’, ‘Thérapie Wood Green Limited’ and/or ‘Thérapie Medical UK Ltd’ (collectively trading as ‘Thérapie Clinic’) and its associated entities. The term ‘you’ refers to the user or viewer of our website, or the client as the context requires.

Use of Website

The use of this website is subject to the following terms of use:

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Thérapie Clinic relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any purpose.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors fully permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Payment Methods

Thérapie Clinic operates as a cashless business.

We accept the following payment methods:

  • Visa
  • Visa Debit
  • Mastercard
  • One4all Vouchers
  • Thérapie Clinic Vouchers, and vouchers from selected shopping centres (please confirm with individual clinics).

Third-party finance plans are available at all Thérapie Clinic locations, subject to the terms and conditions of the respective third-party providers.

Gift Cards, Discounted Vouchers and Vouchers

The conditions below apply to use of Gift Card (Gift Card), issued by Thérapie Clinic. Purchasing or using the Gift Card means that you accept these conditions.

We reserve the right, at our complete discretion to refuse to sell Gift Cards to any person at any time for any reason.
Gift Cards cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new Gift Card and are not legal tender, account cards, credit or debit cards or securities.
Gift Cards cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new Gift Card and are not legal tender, account cards, credit or debit cards or securities.

Anyone holding the Gift Card can use its value to make purchases, so your Gift Card should be kept secure. If your Gift Card is lost or stolen, immediately report this to the Thérapie Clinic. We take no responsibility and are not liable for any loss suffered by you because of a lost or stolen Gift Card.

We may replace a faulty, lost or stolen Gift Card at our absolute discretion. Any replacement Gift Card will have the same unused value (at the time of replacement). Gift cards will be void if they are defaced, mutilated, altered or tampered with in any way. We may subject Gift Cards to verification and security checks in our absolute discretion.

We may cancel any Gift Card, or the Gift Card scheme, for any reason at any time without notice. If so, we may either provide a refund or a replacement Gift Card of equivalent value unless we reasonably suspect fraud in relation to a Gift Card. The Gift Card remains the property of Thérapie Clinic.

Thérapie Clinic will on occasion run discounted vouchers that can be bought as a gift for family and friends. These are not redeemable at our Dr’s Clinic. The discounted vouchers will be clearly marked differently to our standard voucher cards.

Thérapie Clinic ROI Gift Vouchers expire 5 years from the date of purchase.

Thérapie Clinic UK Gift Vouchers expire 1 year from the date of purchase.

Cancellation Policy

Thérapie Clinic require 48 hours’ notice to reschedule or cancel all appointments.

For prepaid sessions, failure to cancel within that time frame will result in the forfeiture of that appointment. For unpaid service or consultations appointments, a charge of €/£100 will apply.

Your Journey at Thérapie Clinic

Thérapie Clinic is committed to exceeding your expectations with exceptional service throughout the course of your treatments.

We would recommend when booking or rescheduling your treatments to do so as far in advance as you can, so we can facilitate your every need.

Unfortunately, we cannot always guarantee that you’ll be treated by the same laser specialist or the exact time you desire for that individual appointment.

Promotions, Discounts and Flash Sale Campaigns

Thérapie Clinic will run promotional activities from time to time. All promotions will be governed by their relevant terms and conditions and will be offered at our strict discretion.

No Refunds on Discounted Items: All purchases of discounted items are final and non-refundable. We do not offer any refund, return, or exchange for products purchased at a discounted price. By proceeding with the purchase of discounted items, you acknowledge and agree to this no-refund policy.

Availability of Stock: We make every effort to maintain accurate and up-to-date stock information. However, we cannot guarantee the availability of any specific item. The availability of products is subject to change without prior notice. If an item you ordered is out of stock or unavailable for any reason, we will notify you as soon as possible and provide alternatives or issue a refund for the unavailable item.

Before and After Campaigns

Thérapie Clinic would like to collect and process:
(a) photographic images; and (b) video recordings; and (c) audio recordings; and (d) written testimonials (“the Material”) from you for creating educational and promotional material.

To the extent that this material contains information about your medical diagnosis and treatment, it would be regarded as sensitive data, which by law requires your explicit consent to allow us to process it.

If chosen to participate in this campaign you will be required to sign a legal consent form by which you will confirm that the person named in the release notice has agreed to the publication of the material by Thérapie Clinic both now and in the future.

By signing the release, you agree that we may use the material for promotional and informational purposes.
You grant Thérapie Clinic the right to use the material on its websites and in publications for use in its clinics and generally, which may include, but is not limited to media, posters, newsletters and newspapers, catalogues, video collages, etc.

You grant Thérapie Clinic the right to disclose the material to third parties and media.
You understand Thérapie Clinic may, and has the right to, crop and/or collage the material with others and understand that the material may be transmitted over the internet.

You agree that by signing the form, you release and forever discharge Thérapie Clinic, its agents, officers and employees, from any and all claims and demands arising out of or in connection with the use of the material, including but not limited to, any and all claims for invasion of privacy, defamation, or financial compensation and you waive all moral rights that you may have in the material.

Prepaid Treatment Packages

When purchasing a course of treatments, you will avail of a special discounted rate.

Prices quoted on our website are based on pre-paying for a course of treatments.

No reduction in price is available where areas have been removed from the package. In the event that you elect to forego treatment of a component area, no subsequent treatment of that area will be due to you under your entitlement for that course.

Bookings and payment must be made in advance for all laser hair removal treatments.

Photo ID may be requested.

Cosmetic Injections T&Cs

  • A deposit or credit card number is required in advance for all cosmetic injection treatment bookings
  • Bookings must be made in advance.
  • Cosmetic injection clients must be deemed medically fit and suitable for treatment, following a consultation with one of our injectors.
  • The price per area treated will depend on the number of units required and the product used.
  • The price is based on units of the relevant product as recommended for the client by the treating Injector.
  • Products purchased in a package can only be used in one appointment.
  • Packages cannot be split over appointments.
  • Clients may require less or more units to treat the selected area. If a client requires more than the maximum number of units to treat the selected areas, additional payment will be required. No refunds or reduction in price will be allowed if a client purchases a package but does not, or cannot safely, use all the product units in the package in the one appointment.
  • The number of units administered will solely be at the discretion of the medical practitioner prescribing the product.

Refer a Friend Program

Under the Thérapie Clinic Refer a Friend Program, clients of Thérapie Clinic (the Advocate) who have purchased a course/service or products are invited to earn Referral Bonuses (Thérapie Credit) by inviting Referees (as described below) to purchase a course/service or products with Thérapie Clinic. The following Terms & Conditions apply to the Advocate and Referees (together referred to as the participants) participating in the Thérapie Clinic Refer a Friend Program.

Thérapie Clinic may suspend, terminate or change the terms and requirements of the Thérapie Clinic Refer a Friend Program at any time and for any reason. A Referral Bonus (in the form of Thérapie Credit) already earned in accordance with the Thérapie Clinic Refer a Friend Program terms before such change, suspension or termination, will be honoured at our sole discretion.

By taking part in the Thérapie Clinic Refer a Friend Program, the Referee acknowledges that Thérapie Clinic may at its sole discretion, share the Referee’s first name, and the status of the eligible purchase in the Advocate’s user account setting to inform the Advocate about the status of the earned Referral Bonus (Thérapie Credit). Thérapie Clinic will not share the specific course/service/product purchased.

1. Eligibility
The Advocate must be an existing customer of Thérapie Clinic and the referee must be a new customer to Thérapie Clinic to avail of the Thérapie Clinic Refer a Friend Program. Referee must spend the minimum first purchase amount communicated to the Referee to be eligible for the offer.

2. Referral Bonus
A Referral Bonus can be earned as follows:

  • The Advocate shares the referral link as provided on the Thérapie Clinic App/Website.
  • The Referee creates a booking/purchases a course/service/product through the Thérapie Clinic App/Website by clicking on the Referral Link.
  • The Advocate and Referee must have registered on the Thérapie Clinic App/Website beforehand to avail of the Refer a Friend Program.
  • Advocates and Referees must at all times be different persons.
  • A purchase is considered an “Eligible Purchase” when it has been made by the Referee by clicking on the Referral Link and the total cost of the purchase as made via Thérapie Clinic is greater than the minimum spend communicated to the Referee. Thérapie Clinic will only recognise one Eligible Purchase per Referee to count for Thérapie Credit.
  • Each Referee may only make use once a Referral Link to create an Eligible Purchase, regardless if the Referee received or had access to separate Referral Links from different Advocates.
  • Thérapie Clinic, will, upon determining at its sole discretion that the Advocate and Referee have complied with and fulfilled the Thérapie Clinic Refer a Friend Program Terms, confirm that the Advocate and the Referee have earned the bonus (Thérapie Credit) as described in the invitation to participate in the Thérapie Clinic Refer a Friend Program.
  • Bonus Referral (Thérapie Credit) received from the Refer a Friend Program not redeemed within 12 months after it’s confirmation by Thérapie Clinic will automatically expire. The Referral Bonus cannot be transferred, exchanged for any cash or money or sold.
  • Each Referee may only make use once of the Referral Link, also if the referee received or has to access to separate Referral Links from different Advocates.
  • Each Referee may only make use once of the Referral Link, also if the referee received or has access to separate Referral Links from different Advocates.
  • The calculation of the Referral Bonus is an automatic procedure based on the use of the Referral Links and the creation of Eligible Purchases through the Thérapie Clinic App/Website. Thérapie Clinic retains the right to, at its sole discretion, review the compliance with the Thérapie Clinic Refer a Friend Program terms.

3. Displaying Referral Links
The Advocate shall not share or publish the Referral Links where there is no reasonable basis for believing that recipients are genuine and appreciate the invitation stated through the Referral Link and not in violation of applicable anti-spam laws. The Advocate shall indemnify and hold Thérapie Clinic, its directors, officers, employees, shareholders, agents and successors harmless, from and against any claims that may arise from any unlawful forwarding or sharing of the Referral Link.

4. Miscellaneous

  • Thérapie Clinic retains the right to investigate the participation in the Thérapie Clinic Refer a Friend Program for any fraudulent activities and take any measures to end them. These measures may comprise, that Thérapie Clinic at its own discretion cancels an Eligible Purchase. Referral Bonus (Thérapie Credit) earned through fraudulent activities and activities in violation of these Thérapie Clinic Refer a Friend Program terms will be null and void and repayment may be requested by Thérapie Clinic.
  • Thérapie Clinic may suspend, terminate or change the terms and requirements of the Thérapie Clinic Refer a Friend Program Terms at any time and for any reason.
  • If any provision of these terms is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and each participant will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

Thérapie Clinic Loyalty Programme

These Terms and Conditions (“T&Cs”) outline the
rules and regulations governing your participation in our loyalty programme. By using our custom-built iOS and Android Apps, you agree to abide by these T&Cs.

  1. Eligibility:
    •To join the Thérapie Clinic Loyalty Programme, you must download and register on our iOS or Android App.
    •Participants must be at least 18 years of age.
  2. Earning Loyalty Credits:
    •With every purchase made through the Thérapie Clinic iOS and Android Apps, you will earn up to 2% credit.
    •Credits will be calculated based on the total purchase amount, excluding taxes and shipping fees.
    •Credits will be awarded to your account within 24 hours of the eligible purchase.
  3. Using Loyalty Credits:
    •You can redeem your earned credits against future Thérapie Clinic treatments and products.
    •Credits are non-transferable and have no cash value.
    •Credits cannot be combined with other promotions, discounts, or offers.
  4. Credit Expiry:
    •Loyalty credits will expire if not used within 12 months from the date of earning.
    •Thérapie Clinic reserves the right to modify the expiry period with prior notice.
  5. Account Termination:
    •Thérapie Clinic reserves the right to terminate or suspend your loyalty programme account at its discretion.
    •Reasons for termination may include, but are not limited to, fraudulent activity or violation of these T&Cs.
  6. Modification and Termination:
    • Thérapie Clinic reserves the right to modify or terminate the loyalty programme at any time.
    • Any changes to the programme or termination will be communicated through the App or via email.

By participating in the Thérapie Clinic Loyalty Programme, you acknowledge that you have read,
understood, and agreed to these Terms and Conditions. Thérapie Clinic reserves the right to modify
these T&Cs at any time, and any changes will be effective immediately upon posting on the App. It is
your responsibility to review these T&Cs periodically for updates

Refund Policy

Treatments/services are not transferable to other individuals or clinics

All items & purchases are non-refundable. This does not affect your statutory rights.

Pre-paid treatments are valid for the time periods specified below:

Laser Hair Removal Expiry Dates

  • Per session – 3 months
  • Course of 3 – 18 months
  • Course of 6 – 18 months
  • Course of 10 – 18 months

Body Treatments

  • Any Purchase – 12 months

Skin Treatments

  • Single Purchase – 12 months
  • Course – 12 months

Injectables

  • Any Purchase – 12 months

Disclaimer

The information contained on this website is for general information purposes only. We assume no responsibility for errors or omissions in its contents to the fullest extent permitted by law.

In no event shall we be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. We reserve the right to make additions, deletions, or modification to the contents on the Service at any time without prior notice.

We do not warrant that the website is free of viruses or other harmful components.

This website may contain links to external websites that are not provided or maintained by or in any way affiliated with us.

Please note that the we do not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.

Thérapie Clinic Client Guide

This client guide is produced for all our clients to read. Designed to answer any questions that you might have about the treatments/services Therapie Clinic provide, so you can make an informed choice in selecting Therapie Clinic for your selected service/treatment. It includes information on the treatments provided, our staff, and your rights/responsibilities as clients. .

Thérapie Clinic Client Guide

Thérapie Clinic Complaints Procedure (Scotland)

Therapie clinic operates a complaints procedure. Clients are asked that; in the event they wish to make a complaint regarding a treatment or service they have received that they speak or write to the Clinic Manager based in the clinic they wish to make a complaint about on the day or time 

Our complaints procedure is designed to make sure that we settle any complaints as quickly as possible. We shall acknowledge complaints within 3 working days and aim to have investigated the complaint within 21 working days of the date when it was raised. We shall then be able to offer an explanation, or a meeting as appropriate. If there are any delays in the process, we will keep the complainant informed. When we investigate a complaint, we shall aim to: • find out what happened and what went wrong • make it possible for the complainant to discuss the problem with those concerned • make sure the complainant receives an apology where appropriate • identify what we can do to make sure the problem does not happen again. At the end of the investigation the complaint will be discussed with the complainant in detail, either in person or in writing. 

Clients are asked that, in the event of any complaint, they speak or write to the Clinic Manager. Clients who require further advice regarding the complaints process should direct their enquiry to the Clinic Manager. 

If the complaint remains unresolved it should be escalated to the Registered Manager.  

The clinics management of complaints is inspected and regulated by Healthcare Improvement Scotland. Where possible, it is encouraged for the complainant to resolve the issues that concern them with the provider. If the complainant is unable to do this, the independent healthcare complaints manager may be contacted as follows:  

Programme Manager  

Independent Healthcare Healthcare Improvement Scotland 

Gyle Square  

1 South Gyle Crescent  

Edinburgh – EH12 9EB 

Email: his.iregulation@nhs.scot 

Telephone: 0131 623 4701 

HCP Treatment Pre-Care and After-Care

HCP Treatment Pre-Care and After-Care 

Dermal Filler:  

During the swelling stage the dermal filler may feel lumpy, hard and look asymmetrical. This is normal and will settle as the swelling decreases.  

In some cases, the HCP may purposely inject a bolus of filler into an area to create shape and volume. When touching the skin, you may feel it. This is normal, please do not smooth it down unless the HCP informs you to as the result will be affected.  

You must not have dental work for 4 weeks pre and post treatment to reduce the risk of an infection.  

If you experience intense pain in the injection area, mottling or blanching of the skin it is vital that you contact Therapie Clinic.  

  

Toxin:  

Following the Toxin treatment, you may have small red lumps or swelling at the injection site. These usually resolve within 24 hours.  

Bruising may appear immediately or take a few days to appear. Bruising generally resolves within 2 weeks but around the eye area it will take longer as this area has a poor lymphatic system.  

As the Toxin begins to work you may feel a sense of heaviness in the area. This is normal and usually resolves at the 2-week mark.  

You may start to see the effects of Toxin after 7 days, but it will take 14 days for the full result. 4-6 weeks for larger muscles.  

Within the 14 days’ timeframe the treated area may look asymmetrical or lumpy as part of the muscle has taken effect before the other. This is normal and usually resolves at 14 days post treatment.  

If there are areas that need more Toxin you can come back for a review at 2-3 weeks. The HCP will assess the area and add more Toxin if needed.  

For larger muscles: Masseter, Calves and Trapezium muscles the review will be at 4–6-weeks post treatment.  

If you have had your Calf or Trapezium treated with Toxin, be aware that once the muscles have relaxed your legs and arms will ache more easily.  

  

Polynucleotides:  

  

The patient understands that there are no instant results, result timings vary upon lifestyle, skin condition, age and compliance to course however most people will see results after 6 weeks.  

 

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